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Platform
Enterprise-grade, from day one.
Platform Essentials covers everything that makes Traqo work safely and reliably at enterprise scale — user management, role-based access control, multi-site master data, API integration, mobile apps, security certifications, and a tiered support model backed by 99.9% uptime SLA.
Live module preview
admin.traqo.ai/dashboard
Live
Active Users
248
API calls today
94.2K
Uptime (30d)
99.98%
Compliance score
100%
Recent user activity
R
Rahul Sharma·Admin—Updated rate card
2 min ago
P
Priya Mehta·Finance—Approved 3 invoices
8 min ago
V
Vikram Singh·Dispatch—Created 5 indents
14 min ago
A
Anita Reddy·Manager—Viewed fleet report
22 min ago
Module health
Indent managementHealthy
Real-time trackingHealthy
E-Way Bill / NIC APIHealthy
ERP sync bridgeHealthy
WhatsApp gatewayHealthy
OCR / POD engineHealthy
§01
Getting started — onboarding
Traqo.ai is designed for rapid deployment with zero coding required. A dedicated Customer Success Manager (CSM) is assigned on Day 1 and remains your single point of contact through go-live and beyond.
Stage 1
Day 1 — Kickoff
30-minute tailored demo, account creation, tenant provisioning, Super Admin setup, CSM assigns milestones
Stage 2
Days 2–5 — Config
Master data import, module activation, workflow rules, transporter onboarding, ERP connectivity — no coding required
Stage 3
Days 5–7 — Go-Live
Role-based training sessions, pilot launch on subset of lanes, real-time CSM monitoring, feedback loop and rapid adjustments
Stage 4
Week 2+ — Optimize
AI models learn from shipment data, predictive analytics activate, ongoing support via ticket/Slack/phone, quarterly business reviews
Onboarding checklist
Before onboarding begins, prepare the following items. Your CSM will provide templates for each.
| Item | Description | Format |
|---|---|---|
| Master Data Exports | Plants, warehouses, lanes, vehicle types, material master | Excel / CSV |
| User List | Names, emails, roles, and reporting hierarchy for all users | Excel |
| Approval Hierarchy | Who approves indents, invoices, rate changes, and exceptions | Document / Excel |
| Rate Cards | Contracted rates per lane, vehicle type, and transporter | Excel |
| ERP Access Credentials | API keys, OData endpoints, or IDoc configuration details | Secure transfer |
| Transporter Contact List | Carrier names, GSTIN, bank details, contact persons | Excel |
| Geofence Coordinates | Lat/long for plant gates, loading bays, and customer locations | Excel / KML |
Zero-code configuration
Implementers can use the step-by-step Configuration Wizard under Settings → Onboarding Wizard. It walks through master data upload, module activation, workflow configuration, and user invitation in a guided sequence. No API knowledge or coding required.
End-to-end setup workflow — swim lane diagram
11-step platform setup journey from tenant provisioning through go-live to user adoption, mapped across all five stakeholder lanes.