Terms of Service

This website at traqo.ai (the “Site”) is operated by Traqo.ai (“Traqo”, “we”, “us”), based in Bengaluru, India. These Terms of Service (“Terms”) govern your use of the Site and of any demo, trial, quote or other pre-sales interaction you have through it.

They are not the agreement under which the Traqo platform itself is licensed. If your organisation has signed an order form, master services agreement or similar contract with us, that contract governs your use of the platform — see section 2.

By using the Site you accept these Terms. If you do not accept them, please do not use the Site.

Where a signed agreement between your organisation and Traqo covers the same subject matter as these Terms, the signed agreement prevails to the extent of any conflict. These Terms then continue to apply only to your use of the Site itself.

Nothing on the Site — including pricing pages, feature descriptions, documentation, benchmarks and customer stories — varies, supplements or waives any term of a signed agreement.

The Site is intended for business users. You must be at least 18 years old to use it, and it is not directed at children.

If you use the Site on behalf of an organisation — for example by requesting a demo, submitting a business enquiry, or accessing gated documentation using a work email address — you confirm that you are authorised to act for that organisation, and “you” in these Terms means both you and it.

We grant you a limited, non-exclusive, non-transferable, revocable right to access and view the Site for your own internal business evaluation. All other rights are reserved.

You agree not to:

We may suspend or block access to the Site — including by IP address or email domain — where we reasonably believe it is being used in breach of these Terms.

Requesting a demo or pilot creates no obligation on either side. Any demo environment, sandbox or pilot is provided for evaluation only, on an “as is” basis, and may be changed or withdrawn at any time. Do not put production, regulated or personal data into an evaluation environment unless we have agreed that in writing.

Prices, rate cards and calculator outputs published on the Site are indicative list rates for information only. They are not an offer capable of acceptance. Binding commercial terms — price, volume, term, modules, currency and taxes — are fixed only in a signed order form or quotation.

Illustrative outcomes, savings figures and performance statistics on the Site reflect specific customer situations. They are not a forecast, guarantee or warranty of the results your organisation will achieve.

Where you subscribe to the Traqo platform, the subscription term, fees, payment terms and renewal mechanics are those stated in your order form. Unless that order form says otherwise, fees are non-cancellable for the committed term and paid amounts are non-refundable except where these Terms or applicable law require a refund.

Invoices are raised from our India entity in Indian Rupees and attract Goods and Services Tax at the applicable rate, currently 18%. Fees are exclusive of all other taxes, duties, levies and withholdings, which are your responsibility. Where you are required by law to withhold tax, you will provide a valid withholding certificate and, where a treaty applies, the documentation needed to claim it.

We may suspend access for undisputed invoices that remain unpaid after written notice and a reasonable opportunity to cure.

As between you and Traqo, your organisation owns the data it submits to the platform (“Customer Data”). We process it to provide and support the services, on your instructions, as set out in your agreement and our Privacy Policy and, where applicable, a data processing addendum.

Each party will keep the other’s confidential information confidential, use it only for the purposes of the relationship, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, independently developed, or required to be disclosed by law — in which case the recipient will give notice where it is lawful to do so.

We may generate aggregated, de-identified statistics from platform usage to operate, secure and improve the services. We do not publish such statistics in a form that identifies you or your organisation.

The Site and the Traqo platform, including all software, interfaces, documentation, text, graphics and underlying technology, are owned by Traqo or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted here or in your agreement, no licence is granted.

“Traqo”, “Traqo.ai”, our logos and product names are our trade marks. Third-party names and marks appearing on the Site — including in comparison pages — belong to their respective owners and are used for identification and factual comparison only. Their use does not imply affiliation with or endorsement by those owners.

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without obligation or attribution. We will not identify you as its source without your permission.

The Site embeds and links to third-party services — including scheduling (Calendly), analytics and advertising (Google), and product analytics — and the platform integrates with third parties such as ERPs, telematics providers, carriers and government portals.

Those services are controlled by their providers, not by us. Your use of them is governed by their terms and privacy notices, and we are not responsible for their availability, accuracy or conduct. A link or integration is not an endorsement. Which third parties receive personal data, and why, is set out in our Privacy Policy.

The Site itself carries no service level commitment. We may change, suspend or discontinue any part of it, including content and features, at any time and without notice.

Availability targets, support response times, maintenance windows and any service credits for the Traqo platform are defined exclusively in your order form or the service level agreement attached to it. Any uptime or performance figure published on the Site or in our documentation is descriptive and does not create a contractual commitment.

The Site and its content are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted or error-free operation.

Content on the Site — including material on tax, customs, e-Way Bill, data protection and other regulatory topics — is general information, not legal, tax, compliance or professional advice. Regulation changes frequently and varies by jurisdiction. Take your own advice before acting on anything you read here.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill, business or anticipated savings, however caused, even if advised of the possibility.

Our total aggregate liability arising out of or related to your use of the Site is limited to one hundred US dollars (US$100) or its equivalent. Where you are a paying customer, our liability in connection with the platform is limited as stated in your agreement; if that agreement is silent, it is limited to the fees you paid in the twelve months before the event giving rise to the claim.

These limits apply in aggregate across all claims and regardless of the theory of liability.

You will indemnify and hold harmless Traqo and its officers, employees and agents against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Site, your infringement of a third party’s rights, or personal data you submit through the Site without a lawful basis to do so.

We may suspend or terminate your access to the Site at any time, with or without notice, where we reasonably consider it necessary — including for breach of these Terms, suspected fraud or abuse, or to protect the Site, our users or a third party.

Sections that by their nature should survive — including sections 7, 8, 11, 12, 13 and 15 — survive termination.

These Terms and any dispute arising out of them, including non-contractual disputes, are governed by the laws of India, without regard to conflict-of-laws rules. The courts at Bengaluru, Karnataka have exclusive jurisdiction, and each party submits to that jurisdiction.

If you access the Site from outside India, you do so on your own initiative and are responsible for complying with local law. Where the mandatory consumer or data protection law of your country of residence gives you rights that cannot be excluded by contract, nothing here removes them.

Before commencing proceedings, please raise the issue with us at admin@traqo.in so we can try to resolve it directly.

We may update these Terms to reflect changes in our services or the law. The revised version takes effect when posted, and the “last updated” date above changes with it. Material changes affecting an active subscription will be handled as your agreement requires. Continuing to use the Site after an update means you accept it.

Questions about these Terms: admin@traqo.in, or through our contact page.