Resilience

RPO 5 min, RTO 15 min, guaranteed.

Traqo's multi-region Disaster Recovery and Business Continuity Plan ensures uninterrupted freight operations even through catastrophic infrastructure failures, regional outages, or cyberattacks — with automated failover, immutable WORM backups, scenario-based runbooks, and quarterly tested recovery procedures aligned to ISO 27001, SOC 2, SEBI CSCRF, and RBI IT frameworks.

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dr.traqo.ai/status

Live

Operational

Primary — ap-south-1 (Mumbai)

Warm Standby

DR — ap-south-2 (Hyderabad)

Service recovery tiers

Tier 1 — Critical

Tracking · Integration Gateway · API Gateway

0–15 min

Tier 2 — High

Orders · Indent · Auction · Settlement

15–30 min

Tier 3 — Medium

Analytics · Reports · AI Engine

30–60 min

Tier 4 — Low

Admin Console · Notifications

1–4 hrs

Recovery objectives

RPO5 min

Max data loss window

RTO15 min

Max restoration time

MTTR30 min

Mean time to recovery

Uptime SLA99.9%

8.76 hrs downtime/year max

DR TestsQuarterly

Failover simulation + drill

§01

Systems in scope

All production services that constitute the Traqo platform are covered — every component critical to customer operations has a defined recovery strategy, tested failover procedure, and validated backup mechanism.

Order & Indent Management

Freight order lifecycle, vehicle indent creation, transporter assignment

Reverse Auction Engine

Bid management, L1 auto-selection, rate validity workflows

Real-Time Tracking

GPS, SIM, FASTag, and vessel tracking pipelines

Freight Settlement

Invoice processing, reconciliation, and payment workflows

PTL Control Tower & EXIM

Part truck load hub management, container tracking, ICEGATE

Integration Service

ERP connectors (SAP, Oracle, Dynamics), carrier APIs, government portals

AI Engine & OCR Service

Anomaly detection, predictive ETA, cost optimisation, ePOD capture

API Gateway, Load Balancers, DNS

All supporting infrastructure components

§02

Recovery objective targets

Contractually committed SLAs backed by automated failover and quarterly DR drills.

Metric	Target	How it is achieved
Recovery Point Objective (RPO)	5 minutes	Continuous WAL archiving + streaming replication to DR region
Recovery Time Objective (RTO)	15 minutes	Automated DNS failover, one-click DB promotion, K8s pod scale-up
Mean Time to Recovery (MTTR)	30 minutes	Automated runbooks, PagerDuty, cross-trained SRE team
Availability SLA	99.9%	Multi-AZ active-active; ≤ 8.76 hrs unplanned downtime per year
DR Test Frequency	Quarterly	Tabletop + full failover simulation; annual full-site DR drill

Compliance alignment

This DR/BCP framework satisfies SEBI CSCRF Clause 14, RBI IT Chapter 10, ISO 27001:2022 A.5.29–30, SOC 2 CC7.4–7.5, GDPR Article 32(1)(c), DPDP Section 8, and SOX Section 404.

§03

Risk scenario assessment matrix

Probability, impact rating, and primary mitigation for each identified scenario. Reviewed quarterly.

Risk Scenario	Probability	Impact (1–5)	Risk Score	Mitigation Strategy
Data center outage (single AZ)	Medium	3	Medium	Multi-AZ deployment across 3 AZs; automatic K8s rebalancing; no SPOF
Database corruption	Low	5	Medium	Continuous WAL archiving; PITR; automated integrity checks; immutable snapshots
Network partition	Low	4	Medium	Multi-AZ networking; redundant VPN tunnels; auto-failover to alternate paths
DDoS attack	High	3	High	AWS Shield Advanced; WAF rate limiting; CloudFront edge; auto-scaling
Ransomware	Low	5	High	Immutable WORM backups; network segmentation; EDR; air-gapped backup copies
Cloud provider regional failure	Low	5	High	Cross-region DR (ap-south-2); Route 53 auto-failover; continuous replication
Third-party API failure (ERP/carrier)	Medium	3	Medium	Circuit breakers; exponential backoff; graceful degradation; offline queue
Human error (misconfig/deletion)	Medium	4	High	IaC + GitOps; RBAC least privilege; automated rollback; backup retention

§04

Critical service priority classification

Tier determines restoration order during any failover event.

Tier	Services	Recovery Target	Justification
Tier 1 — Critical	Tracking, Integration Gateway, API Gateway	0–15 minutes	Real-time visibility & ERP integration directly impact customer supply chains
Tier 2 — High	Orders, Indent, Auction, Settlement	15–30 minutes	Core transactional workflows; brief delays acceptable but must restore quickly
Tier 3 — Medium	Analytics, Reports, AI Engine	30–60 minutes	Decision-support services; operational workflows continue during recovery
Tier 4 — Low	Admin Console, Notifications, Internal Tooling	1–4 hours	Support functions; no direct impact on freight operations during recovery